Help, Support & Advice

Themed or Specialist Support

Advocacy Services
  • Halton Speak Out are a self-advocacy group helping people to speak up for themselves, feel confident, to say what they want and to make changes in their lives.
  • Contact – North West provide a freephone helpline, information and advice to families caring for children and young people with disabilities or additional needs
  • Halton Healthwatch Advocacy Hub can help people  Tel: 0800 161 5600.
  • Advocacy First support people (adults) living in the community
  • NYAS – National Youth Advocacy Service provides independent support, advice and information to children and young people so their views and wishes are heard, their rights respected and assisted to give feedback or make a complaint.

Halton All-Age Autism Strategy 2018

The Isabella Trust aims to help improve the quality of life of children with Autistic Spectrum Disorder and Sensory Processing Difficulties by supporting their Families and Carers

Cheshire Autism Practical Support CHAPS support families with Autism Spectrum Condition or Asperger’s Syndrome (diagnosed or not) Contact support@cheshireautism.org.uk   or if you require details of current activities contact Ruth Bradford on 0844 850 8607

Halton Autistic Family Support (HAFS) Group Overview  & Flyer

Education, Health & Social Care Factsheets - Complaints, Mediation, Tribunal Appeals & Judicial Review

These factsheets aim to provide an overview of the processes involved if you are unhappy with the decisions that have been made.

Further information, advice or support is available through Halton SENDIASS for free confidential and impartial support 0151 511 7733 SENDpartnership@halton.gov.uk


Education Complaints

Health Complaints

Complaint – Health Services

Social Care Complaint


Guide to Mediation

Tribunal Appeals

SEND Appeals

Single Route of Redress –National Pilot

School Exclusion Appeals

Tribunal Appeals-School Exclusions

School Admissions Appeals

 Tribunal Appeals-School Admissions

School Transport Appeals

Assisted Travel Appeals-School Transport

Judicial Review

Guide to Judicial Review

Emergency Food and Support to People Experiencing Crisis

Valid Food Voucher must be presented from one of these listed agencies

Family Focused or Specialist Support

Afasic support parents and represent children and young people with speech, language and communication needs, provide a free Helpline, email support, factsheets and access to local networks Tel: 01928 791476

After Adoption Yorkshire – counselling, advice, support and information to adopted people, birth parents and birth relatives

Child Bereavement UK – based in Runcorn, providing support and information to bereaved children, young people (aged 0-25) and their families within Halton, St Helens and surrounding areas Bereavement Services Leaflet including Referral Process

Deafness Support Network – support deaf children 0–18 years/families with hearing loss – I’m Hear Leaflet and Referral Form

Dyspraxia Foundation provide information for parents and professionals including a helpline

Family Focused Support -Young Addaction Halton confidential service for those experiencing the effects of another family members’ substance misuse or mental health

Halton Young Addaction provide support for young people aged 10-19 years (25 for those with SEND) around reducing harm, Sexual Health Advice, Needle Exchange and Alcohol Awareness

Halton Young Addaction – advice, support or treatment around risk taking behaviour for children and young people 0-19 years and up to 25 for young people with additional needs – registered with a Halton doctor (GP)

Halton Integrated Recovery Service provides open access support to adults with issues around substance misuse (drugs and alcohol) including family and carer support if they are affected by substance use

HELPS  – subsidised home safety equipment for parents, carers and grandparents of children under 5 years old registered with a Halton Children’s Centres Tel: 0151 511 8409 or 0151 424 4686 or contact Carolyn McAuley 

Halton Adults with Learning Disability Support (HALDS)

Halton Carers Centre – information, activities and support – Information Book – Hospital Liaison Service Leaflet – Young Carers

Halton Disability Partnership –  Support and advice about living with a disability – by disabled people for disabled people

Halton Speak Out works with young people and adults with a learning disability to support their choice and control over their lives

Housing Solutions —– Shelter ——– Nightstop Communities North West (homelessness support)

SPARC (Supporting People Achieving Real Choice) support people with Learning Disabilities/family carers

The Buzz for children (8 to 11 years old)

The Buzz for young people (12 to 18 years old)

Triple P: Positive Parenting Programme (help with your child’s behaviour or learn new parenting skills) -Referral by a professional – Self-referrals not accepted

Working Families  – Information for parents of disabled children


A statutory service providing independent, impartial advice, guidance and support to children, young people and their parents around matters relating to special educational needs and/or disabilities; including matters relating to health and social care

What is SENDIASS-How can it help explained?

Easy Read Guides

Information, Advice & Support

Children’s Centres – children and family services, activities etc

Citizen Advice Bureau – wide range of support

Disabled Living Newsletter – latest information

Family Information Service  Tel: 0151 511 7375 email: haltonfis@halton.gov.uk or visit Facebook www.facebook.com/haltonfis

Halton Borough Council – Contact Us – information e.g. Halton Direct Link addresses/opening hours, Contact Centre

Halton Carers Centre – Family Support provide support for families

Roomoo. advice & support – developed by young people for young people

The Communication Trust offer website links to a list of national organisations

Money Matters



Information, Advice & Support

Staying Safe….

At Home, In the Community or Online

Are you worried about a friend, family member or 18-25 year old being hurt?

Children’s Social Care – ring for help and advise

Tel: 0151 907 8305 (Mon-Thurs 9am-5pm, Fri 9am-4.30pm)
Tel: 0345 050 0148 (during out of hours and at weekends)

Adult Social Care – ring for help and advise if you are worried about an 18-25 year old

Tel: 0151 907 8306 (24 hours a day)

Hate Crime, Anti-Bullying & Prejudiced Incidents

Hate Crime


Anti-Bulling Video’s

Prejudiced Incidents


Scams and Cold Calling Alerts and Advice
Streetwise Team
Using the Internet Safely, Staying Safe, Sexual Exploitation

Get Involved

New Parent/Carer Forum in development, information will be added shortly with the details

Awaiting new information on Parent/Carer Forum

Bright Sparks supports young people to be involved in decision making in Halton. We help young people with disabilities to have a say in the services provided for them

INVOLVE is a ‘participation advisory group’ that acts as a critical friend to Halton Children’s Trust partners on participation. The group also advises on how best to involve parents, children and young people in decision making processes. INVOLVE is made up of lead engagement and participation professionals, parents/carers and young people from a wide range of agencies