Help, Support & Advice
Useful Information Coronavirus COVID-19
We have put together some helpful information and support that you may find helpful during the current Coronavirus COVID-19 pandemic
These can be accessed on the dedicated page for Help and Information: Coronavirus COVID-19
Themed Support
- Citizen Advice Bureau wide range of support
- Complaints and Appeals Factsheets
- Contact for family with disabled children
- Foodbank – Runcorn for Runcorn residents
- Foodbank – Widnes for Widnes residents
- Family Information Service Tel: 0151 511 7375
- GOV.uk wide range of support e.g. Access To Work scheme
- Halton Borough Council Tel: 0303 333 4300 (Mon-Fri 8am to 6pm)
- Halton Borough Council – Adult Social Care Tel: 0151 907 8306 or 0345 050 0148 (out of hours/weekends)
- Halton Borough Council – Children Social Care Tel: 0151 907 8305 or 0345 050 0148 (out of hours/weekends)
- Halton Carers Centre Help & Advice
- Halton Disability Partnership for people with a disability
- The Communication Trust links to national organisations
- Working Families for parents/carers of disabled children and young people
Halton SENDIASS
Support children, parents, carers and young people to take part in decisions that affect their lives. Free confidential and impartial information, advice or support
- Halton SENDIASS
- Tel 0151 511 7733
- Email [email protected]
- Easy Read Guides
Advocacy Support
- Halton Speak Out self-advocacy group
- Halton Healthwatch Advocacy Hub Tel: 0151 347 8183
- Advocacy First support adults living in the community
- NYAS – National Youth Advocacy Service for children and young people
Hate Crime, Anti-Bullying & Prejudiced Incidents
Got Your Back Halton
- Self-Referral can be made by you or your friends aged 18 or under if you have been a victim of crime
- Referral by a Professionals/Agency – parental or guardian permission is required to pass the young person’s details on to the service
- Got Your Back Halton Tel: 0800 6406466, Text GYBMentor to 82228, Email [email protected]
Hate Crime
- Cheshire Police – Hate Crime explained, how to report, information and advice
- Safe in Town Scheme – Look out for the sticker in shop windows if you feel afraid out in Halton
Anti-Bullying
- Childline is a private and confidential service for children and young people up to the age of 19
- Speak Up Not Down gives a voice for disabled young people in Halton with both learning and physical needs
- Anti-Bullying information – National Network of Parent Carer Forums
- Safe in Town Scheme – Look out for the sticker in shop windows if you feel afraid out in Halton
Prejudiced Incidents
Useful Information
Scams/Cold Calling Alerts
- Halton Trading Standards
- iCAN is a free email alert service by Trading Standards
- No Cold Callers Window Card Hard copies available at
- Halton Direct Links
- Letterbox Sticker
- Telephone and Mail Prompt Card
Money Matters
Using the Internet Safely
- CEOP Reporting Centre for staying safe
- Child Exploitation and Online Protection
- Digital Parenting Guide
- Get Safe Online
- Guide to Keeping Safe Online
- Grooming – signs to spot it happening
- Internet Matters
- Internet Safety for Teens
- Keeping Kids Safe Online – O2/NSPCC
- Online Safety Resource Guide
- PACE – Parents Against Child Sexual Exploitation
- Sexting
- Thinkuknow – CEOP’s
- Underwear Rule
Support Groups
These groups work in partnership with us to help produce the Halton Local Offer and services across Halton
The groups are also members of the NEW Local Offer Steering Group and Halton Children’s Trust Board
Bright Sparks
Supports young people to be involved in decision making in Halton, we help young people with disabilities to have a say in the services provided for them
Halton SEND Carer's Forum
Directs parent carers to information and services provided for our children and young people with special educational needs and/ or disabilities in Halton.
Children in Care Council
Provides an opportunity for you to work together to promote your views, values and opinions and is a way for you to be involved in the planning and decision making processes on matters that affect your life
Halton Youth Cabinet
Represents the voices of young people, we are supported by Halton Borough Council to act in a youth voice capacity across Runcorn and Widnes with the main aim of improving Halton