Help, Support & Advice



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Themed & Specialist Support

Advocacy Services
  • Halton Speak Out are a self-advocacy group helping people to speak up for themselves, feel confident, to say what they want and to make changes in their lives.
  • Contact – North West provide a freephone helpline, information and advice to families caring for children and young people with disabilities or additional needs
  • Halton Healthwatch Advocacy Hub can help people  Tel: 0151 347 8183.
  • Advocacy First support people (adults) living in the community
  • NYAS – National Youth Advocacy Service provides independent support, advice and information to children and young people so their views and wishes are heard, their rights respected and assisted to give feedback or make a complaint.

Halton All-Age Autism Strategy 2018

The Isabella Trust aims to help improve the quality of life of children with Autistic Spectrum Disorder and Sensory Processing Difficulties by supporting their Families and Carers

Cheshire Autism Practical Support CHAPS support families with What is Autism Spectrum Condition? or Asperger’s Syndrome (diagnosed or not) Contact [email protected]   or if you require details of current activities contact Ruth Bradford on 0844 850 8607

HAFS – How we can help?Overview  & Flyer

Emergency Food and Support to People Experiencing Crisis

Valid Food Voucher must be presented from Widnes Foodbank

Empowering Changes - Bringing Back Balance

Changes – Bringing Back Balance  offers support to people who are experiencing crisis in their lives and want to make lasting, positive change to stop crisis from happening again.  We support our clients with:

  • Welfare and Debt advice
  • Solutions to housing problems
  • Ways to improve Health and Wellbeing
  • Self-confidence and Self Esteem
  • Social Isolation
  • Programmes to help people achieve their goals
  • Self awareness and coaching

Our aim is to help resolve any immediate crisis, but then work with people to build their knowledge, skills, coping strategies and resilience so they can take control of their lives.

Changes is open to residents in Liverpool, Halton and Knowsley, and we work with key partners in the 3 boroughs to deliver resilience programmes and to help build confidence, self esteem, friendships  and peer support.

Introduction/Explanation of SENDIASS - Video Clips

SENDIASS is a statutory service that provides independent, impartial advice, guidance and support to children, young people and their parents around matters relating to special educational needs and/or disabilities; including matters relating to health and social care.


Helping children, parents, carers and young people to take part in decisions that affect their lives.  Free confidential and impartial information, advice or support is available, telephone 0151 511 7733 or email [email protected]

Visit Halton SENDIASS website for more details


Easy Read Guides

The Children and Families Act - Five year on
Complaints - Factsheets

These are most commonly made on behalf of a child or young person by their parent, carer or a representative. However, children and young people can make comments and complaints in their own right.

Lots of different Factsheets available

Staying Safe….

At Home, In the Community or Online

Are you worried about a friend, family member or 18-25 year old being hurt?

Children’s Social Care – ring for help and advise

Tel: 0151 907 8305 (Mon-Thurs 9am-5pm, Fri 9am-4.30pm)
Tel: 0345 050 0148 (during out of hours and at weekends)

Adult Social Care – ring for help and advise if you are worried about an 18-25 year old

Tel: 0151 907 8306 (24 hours a day)

Hate Crime, Anti-Bullying & Prejudiced Incidents

Got Your Back Halton
Got Your Back Poster
Self-Referrals – If you are aged 18 or under and you or one of your friends have been a victim of crime in Halton, we are here to help
Professionals/Agency Referrals – you would need parental or guardian permission to pass the young person’s details on to the service
Freephone 0800 6406466, Text GYBMentor to 82228, Email [email protected]
GYB website provides all social media contact details for the service

Hate Crime


Anti-Bulling Video’s

Prejudiced Incidents


Scams and Cold Calling Alerts and Advice
Streetwise Team
Using the Internet Safely, Staying Safe, Sexual Exploitation

Family Focused Support A-Z


Family Focused or Specialist Support

Afasic support parents and represent children and young people with speech, language and communication needs, provide a free Helpline, email support, factsheets and access to local networks Tel: 01928 791476

Child Bereavement UK – based in Runcorn, providing support and information to bereaved children, young people (aged 0-25) and their families within Halton, St Helens and surrounding areas Bereavement Services Leaflet including Referral Process

Children’s Centres – children and family services, activities etc

Citizen Advice Bureau – wide range of support

Disabled Living Newsletter – latest information

Deafness Support Network – support deaf children 0–18 years/families with hearing loss – I’m Hear Leaflet and Referral Form

Dyspraxia Foundation provide information for parents and professionals including a helpline

Family Information Service  Tel: 0151 511 7375 email: [email protected] or visit Facebook www.facebook.com/haltonfis

Halton Borough Council – Contact Us – information e.g. Halton Direct Link addresses/opening hours, Contact Centre

Halton Young Addaction – Family Focused Support offer a confidential service for those experiencing the effects of another family members’ substance misuse or mental health

Halton Young Addaction provide support for young people aged 10-19 years (25 for those with SEND) around reducing harm, risk taking behaviour, Sexual Health Advice, Needle Exchange and Alcohol Awareness

HELPS  – subsidised home safety equipment for parents, carers and grandparents of children under 5 years old registered with a Halton Children’s Centres Tel: 0151 511 8409 or 0151 424 4686 or contact Carolyn McAuley 

Halton Adults with Learning Disability Support (HALDS)

Halton Carers Centre – information, activities and support – Information Book – Hospital Liaison Service Leaflet – Young Carers

Halton Disability Partnership – Support and advice about living with a disability – service provided by disabled people for disabled people

Halton Speak Out works with young people and adults with a learning disability to support their choice and control over their lives

Housing Solutions —– Shelter ——– Nightstop Communities North West (homelessness support)

SPARC (Supporting People Achieving Real Choice) support people with Learning Disabilities/family carers

The Communication Trust offer website links to a list of national organisations

Triple P: Positive Parenting Programme (help with your child’s behaviour or learn new parenting skills) -Referral by a professional – Self-referrals not accepted

Working Families  – Information for parents of disabled children

Money Matters



Information, Advice & Support

Get Involved

Bright Sparks supports young people to be involved in decision making in Halton. We help young people with disabilities to have a say in the services provided for them

Halton SEND Carer’s Forum direct parent carers to information and services provided for our children with special educational needs and or disabilities and young people including their families in Halton. The forum works to provide feedback on services, information sharing  and input into decision making and planning for future service provision.

Details of their meetings can be found on the Local Offer Events section

Halton Youth Cabinet was established to represent the voices of young people, we are supported by Halton Borough Council to act in a youth voice capacity across Runcorn & Widnes with the main aim of improving Halton.

We are part of Halton Children’s Trust, which is a collection of key partners throughout the borough who help and support us with our work.

Find out how to get involved in their projects on their website